The program consists of two levels: Ontario, it is essential that you 1) Travel Counsellor and 2) Supervisor/Manager. PrefaCe Every person in Ontario who is working for a retail travel Complete the program! agency and is selling travel services or providing travel advice If you are engaged in selling to the public must, by law, meet the industry’s Education travel services to the public in Standards by July 1, 2009. Iv TICO Education Standards for Ontario Travel Counsellors and Supervisor/Managers 123 TICO Education Standards for Ontario Travel Counsellors and Supervisor/Managers iii 1 13 Appendix 2: Sample Supervisor/Manager Exam. 107 Appendix 1: Sample Travel Counsellor Exam. Additional Information and Sample Exam Section Answer Key to Module Self-Tests. 96 Conditions for Obtaining and Using a Search Warrant. 90 TICO’s Role in Handling Registrant-to-Registrant Complaints.
87 87 TICO’s Role in Handling Consumer Complaints. ii TICO Education Standards for Ontario Travel Counsellors and Supervisor/Managers 77 77 Financial Statement Reporting Requirements. Module 7: Financial and Record-Keeping Requirements. 73 Appeals to the Licence Appeal Tribunal. 72 Refusal, Cancellation, and Suspension of a Registration. 67 Requirements to Maintain Registered Status. 66 Requirements for Operating from an Office or Dwelling.
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Supervisor/Manager Section Module 6: Registration Requirements. 57 Administration of the Compensation Fund. 43 43 Purpose of the Travel Industry Compensation Fund. Module 5: Ontario Travel Industry Compensation Fund. TICO Education Standards for Ontario Travel Counsellors and Supervisor/Managers i 38 Duty of Registrants Who Resell Travel Services. 37 Travel Wholesaler’s Requirement to Provide Travel Services. 37 Requirement to Provide and Verify Travel Documents. 35 Disclosure of Changes to the Travel Services Purchased. Module 4: Registrant Obligations – After the Sale but Before Client Travels. Module 3: Registrant Obligations – Before the Sale. 16 The Main Components of the Ontario Travel Industry Act, 2002. 15 What Happens in Provinces Where There Is No Travel Legislation?. 12 Consumer Travel Protection in Ontario, Quebec, and British Columbia. Module 2: Ontario’s Travel Industry Act, 2002. 1 Relationship Between TICO and the Ministry.
x Travel Counsellor Section Module 1: TICO’s Role in the Travel Industry. Who Is Not Obligated to Meet TICO’sĞducational Requirements?.
vii viii Who Is Obligated to Meet TICO’sĞducational Requirements?. TICO Education Standards for Ontario Travel Counsellors and Supervisor/Managers Travel Industry Council of Ontario 2013
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